News & PR

Tethr and Awaken Intelligence Join Forces as Creovai

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Awaken Intelligence nominated for CCW Excellence Award 2024

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ContactBabel Releases The Inner Circle Guide to AI-Enabled Agent Assistance

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Awaken Intelligence awarded Best Cloud-Based AI Contact Centre Software Provider 2024

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Awaken Intelligence and Allied Global

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8×8 announces Awaken Intelligence as an inaugural SellWith8 partner to help solve complex customer experience use cases

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AI-Powered Real-Time Agent Assist Technology Boosts Agent and Customer Experience

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Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions.

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HOW TO: Integrate ChatGPT into Intelligent Agent

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Awaken Intelligence Signs Strategic Partnership Agreement with Cloud-Based Call Recording Experts ASC Technologies

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Intelligent Agent: Major new version release – Come take a look!

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From the Blog

Transforming the reactive contact centre

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Why agent development is the most underutilised opportunity in contact centres

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How Reducing Agent Effort Can Support Performance Improvement

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How artificial intelligence (in particular LLMs) can assist agents in the contact center

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The Psychology of Contact Centre Work: Understanding and Mitigating Stress Triggers

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