Events

Upcoming Events

On-Demand Webinars

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ON DEMAND

Oct 13, 2021

Webinar: Tea, Toast and Tucker – Voice Analytics

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ON DEMAND

Breakfast Session: The future of Insurance contact centres with ...

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ON DEMAND

Webinar: How to improve the customer and agent experience with a...

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From the Blog

Transforming the reactive contact centre

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Why agent development is the most underutilised opportunity in contact centres

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How Reducing Agent Effort Can Support Performance Improvement

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How artificial intelligence (in particular LLMs) can assist agents in the contact center 

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The Psychology of Contact Centre Work: Understanding and Mitigating Stress Triggers   

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