Awaken Intelligence nominated for CCW Excellence Award 2024

We’re delighted to announce that Awaken has been nominated for a CCW Excellence Award.

Awaken has been nominated in the category of Disruptive Technology of the Year.

Simon Black, Awaken CEO, said, “It’s exciting to be nominated for a CCW Excellence Award alongside a host of other visionary technology businesses. I’m especially pleased we’ve been nominated in the ‘disruptive’ category as that really sums up our attitude and approach.

“Our technology is easy to setup, easy to run and highly effective, often providing ROI in weeks, which makes it more accessible to a broader range of businesses.

“By focussing on the agent experience we unlock a whole host of downstream benefits, such as, quicker, more effective training and onboarding, improved job satisfaction, reduced interaction complexity, and lower churn. All of which adds up to a more consistent and personal customer experience.

“Wish us luck at the Awards!”

About Awaken Intelligence

Awaken Intelligence has built a suite of AI-powered agent guidance and conversational analytics software tools for contact centres. Our technology holistically empowers contact centre leaders, managers, analysts, and agents to manage the complexity and emotion of their customer interactions.

We help organisations streamline operational performance, improve agent tenure, and deliver more positive customer outcomes, by providing innovative software that is easy to use and delivers ROI in weeks.

The Awaken Intelligence team has decades of experience operating outsourced contact centres and building software solutions, meaning our products are designed by contact centre people for contact centre people. With a loyal client base of recognised brands and channel partners, the Awaken team continues to strengthen and grow enabling us to reach more contact centres across the world.