News & PR

Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance 

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My thoughts from the Call & Contact Center Expo in Las Vegas

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NobelBiz integrates Awaken technology to bring unrivalled scripting capabilities to its cloud contact center ecosystem

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Call & Contact Center Expo Las Vegas 2023: 5 Talks Not To Miss

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My takeaways from Enterprise Connect in Orlando

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CCW San Antonio 2023

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How will the new Consumer Duty Act impact businesses?

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Agent Assist, Real-Time Guidance, and the Future of Analytics. The Call and Contact Centre Expo 2022 Write Up

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Awaken Sponsors CCW San Antonio 23

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Awaken Intelligence Develops Out-of-the-Box Speech Analytics Integration For Voice Specialists, Red Box

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Awaken named finalist in the European Contact Centre Awards 2022

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From the Blog

Transforming the reactive contact centre

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Why agent development is the most underutilised opportunity in contact centres

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How Reducing Agent Effort Can Support Performance Improvement

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How artificial intelligence (in particular LLMs) can assist agents in the contact center

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The Psychology of Contact Centre Work: Understanding and Mitigating Stress Triggers

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